Frequently asked questions about Open2b Enterprise
What is the difference between Open2b Enterprise Cloud and Enterprise Installable?
The cloud version lets you use the platform without managing the infrastructure directly. The installable version can run on compatible hosting or a dedicated server. In both cases, customizations, integrations, and services are assessed according to the project.
Is the e-commerce platform developed by you or are you only resellers?
Open2b Commerce Ready is built entirely by us. Unlike competing solutions, we have designed and developed everything in-house in Italy since 2002. This gives our customers a higher level of service and direct access to the developer.
How does support work?
For Enterprise, the level of support and updates is defined according to the project and agreed service. For the installable license, support and updates are available through a renewable annual service.
Is installation included?
Installation is available for the installable deployment model and is assessed according to the chosen environment. Open2b can be installed on a dedicated server or compatible hosting. Consult the technical requirements to help guide your choice.
Can the online store design be customized?
Yes, in several ways. You can start immediately with a ready-made design by choosing from the included and additional templates, create a brand-new design from scratch, or freely customize our templates.
Can you develop customizations and integrations with suppliers and management software?
Yes. Open2b Commerce Ready already includes ready-made modules and customizable procedures, such as the dedicated module for Danea EasyFatt. Developer e-commerce APIs also let you build integrations with your company's systems or those of your suppliers.
Which systems can we use to accept payments from customers?
You can accept all payment methods, from bank transfer and cash on delivery to credit cards and consumer credit. Online payment gateways such as PayPal, Banca Sella, and PagOnline can be integrated; simply choose the providers you want to use.
Do I need to install anything on my computer?
No. The e-commerce platform runs on a server, so you can use it from multiple computers or tablets at the same time through a browser.
I already have a store. Can I transfer my data?
Yes. Open2b Commerce Ready lets you import product and customer information from Excel. We can also use dedicated procedures to import products, orders, customers, and other data from popular e-commerce platforms, and retain your customers' passwords so they do not need to change them.
Do you have any other questions for us?
