Privacy policy

Pursuant to EU Regulation 2016/679 on the protection of personal data (General Data Protection Regulation, “GDPR” or “Regulation”).
Last update date: May 23, 2018

This privacy policy describes which personal data, related to natural persons, Open2b collects and processes for the use of its services, in communications and through its website, how and why this data is used, and the rights that individuals can exercise.

Personal data we collect

  1. Billing data such as first name, last name, address, phone numbers, and email.
  2. Communication data. If you contact us directly, we may receive additional information such as your name, email address, phone number, the content of the message, and any other information you choose to provide.
  3. Data collected while browsing the site. When you browse our site, we automatically collect certain information such as IP address, browser type, and pages visited.

How we use your data

  1. Billing data is used to provide products or services related to software licenses, domain name registrations, digital certificates, email account management, and hosting services, and is also used for accounting, legal, and tax purposes. It may also be used for direct marketing communications for services similar to those you subscribed to, or for marketing and promotional purposes such as commercial information or surveys.
  2. Communication data is used to communicate with you, respond to support requests, inform you of updates, and provide other information related to our services. It may also be used for marketing and promotional purposes such as commercial information or surveys.
  3. Data collected while browsing the site is used to obtain statistical information to improve usability and verify proper functioning, and to ensure security and prevent fraudulent conduct.

Legal basis for processing

  1. Billing data is processed for the performance of contracts related to our products or services. This data is also processed to comply with legal obligations such as accounting and tax requirements.
    Open2b also has a legitimate interest in using this data for direct marketing of its own products or services similar to those covered by the initial contract, provided you are duly informed and do not refuse such use initially or in subsequent communications.
    For other marketing communications, processing is based on consent, which remains optional, does not affect your use of Open2b services, and can be withdrawn at any time.
  2. Communication data and data collected while browsing the site are processed based on our legitimate interest, without prejudice to your rights, for example to answer your questions, improve the service, and to identify and prevent fraud.
    For marketing communications, processing is based on consent, which remains optional and can be withdrawn at any time.

How we share your data

  1. Billing data is provided to professional firms for assistance and consulting activities, including accounting and tax services.
    Data used to provide our services may also be shared with third parties who provide services on our behalf, with third parties whose activities are necessary to deliver the services, and with persons authorized by Open2b to carry out activities related to service delivery, who have committed to confidentiality or are subject to an adequate legal confidentiality obligation.
    Data may be provided to entities to whom disclosure is required by law or authority orders, as well as to business partners for their own purposes, in the latter case only if you have given specific consent.
    The complete list of data processors is available by sending a written request to privacy@open2b.com
  2. Communication data is shared with third parties that manage communication channels such as email and telephony.
  3. Data collected while browsing the site is shared with third parties that provide the servers hosting our websites.

Some of your personal data may be shared with recipients located in countries outside the European Union or with international organizations. Open2b ensures that your personal data is processed by these recipients in compliance with the Regulation.

How long we keep your data

Personal data for billing, communication, and browsing will be retained for the time strictly necessary to achieve their respective purposes or in any case for the time permitted by Italian law. For purposes based on your consent, your personal data will be processed until you request withdrawal, unless Open2b needs to retain it to protect its legitimate interest. More information about retention periods and criteria can be requested by writing to privacy@open2b.com.

Your rights

Requests may be submitted in writing to privacy@open2b.com

Security

Open2b is committed to protecting your personal data. To this end, we adopt various security measures and technologies to protect data from unauthorized access. The measures we adopt are designed to provide a level of security appropriate to the risks of processing your personal data.

Mandatory provision of certain personal data

Providing certain personal data, such as billing data, is mandatory in order for us to provide the service. If this data is not provided, we will not be able to provide it.

Changes to this policy

Open2b may modify or update the content of this policy. Open2b will inform you of such changes as soon as they are introduced and they will be binding once published on the Site. Open2b therefore invites you to visit this section regularly to be aware of the latest updated version of the policy so you are always informed about the data collected and how Open2b uses it.

Data controller

The data controller is Open2b Software Snc ("Open2b" in the text above) based in Ponsacco, province of Pisa, Via di Gello 110/C. You can contact the controller by email at privacy@open2b.com.