Complete e-commerce support

Support plans for Open2b Commerce Ready

Our commitment goes beyond software. You get direct access to the Open2b development team for store setup, custom features, and proactive maintenance.

A successful e-commerce is always the result of teamwork

Benefits of Open2b Commerce Ready:
  • Reliability: Developed in-house in Italy, with direct support from the development team.
  • Reduced training time: The platform is intuitive, so you can focus on your goals.
  • Ongoing feedback: We use your input to continuously improve the platform.
  • Continuous innovation: Since 2002, we never stop innovating to meet your needs.

Key features:

  • Multi-channel support: We’re available by phone, email, and chat to respond quickly.
  • Remote access: Remote technical support for fast, efficient resolution.
  • App management: Full access to manage installed apps and customize your experience.
  • Minimal training: Thanks to the simplicity of our software, training time is reduced to a minimum.
  • Commitment to customer success: We listen and adapt to your needs.

Quick start and onboarding services

Ideal for teams that want to launch faster with a flawless catalog. Our technical team handles initial operations as a project, so your store is ready to sell quickly.

Product catalog loading and optimization

Data Ready (Up to 100 SKU): Bulk import and mapping of basic data for an essential catalog. Includes testing of basic functionality. Quote on request

Catalog Pro (Up to 2,000 SKU): Import and normalization of large catalogs. Includes category reorganization, complex variant management, and image optimization check-up. Quote on request

Assisted migration: Data extraction and conversion service from an old e-commerce system (WooCommerce, PrestaShop, etc.) to your new Open2b platform. Quote on request

Promotional and logistics configuration

Logistics setup: Advanced configuration of shipping rules, integration with specific couriers, and management of complex rate profiles. Quote on request

Promotion Master: Creation and testing of advanced promotional rule sets (e.g., cascading discounts, “Buy X Get Y” logic, customized onboarding coupons). Quote on request

Project-based work and custom feature development

For requests beyond standard support (e.g., ERP integrations, additional modules, or deep theme customizations), you get direct access to our developers’ expertise.

Technical analysis and consulting: Definition of specifications, feasibility assessment, and project estimation by a Technical Account Manager.

Front-end / back-end development: Implementation of custom features, core code changes, and API integrations with external software.

Prepaid hours package: Purchase a dedicated hours bundle to gain flexibility for small changes and save on the standard hourly rate.

Support services

Your online shop requires time and resources. Our support services protect that investment with direct access to the development team, available apps and features, and regular updates.

Free usage support documentation

Find help in our free documentation at assistenza.Open2b.com

Support services for Open2b Commerce Ready in the cloud or installed on hosting and servers

  • Base
    Included in the cloud
    € 70 per month for Open2b on hosting
    • Platform maintenance and stability
    • Access to App Store features
    • New version updates
    • Periodic updates (Patch/BugFix)
    • Patch releases
    • Security updates (Patch)
    • Backup management (included in the cloud)
    • Support and SLA
    • Support for 1 contact
    • Email/Ticket support
    • Phone/Chat/Web support
    • SLA (Response time) 16 business hours
    • Priority support
    • Emergency bug fix: on request
    • Priority emergency interventions
    • Webmastering services
    • Basic performance optimization (Quarterly)
    • Uptime monitoring
    • App/Integration integrity check (Quarterly)
    • Development priority (future modules/apps)
    • Monthly hours included for NON-CUSTOM technical interventions
    • SEO analysis and ranking consulting (Technical)
    • Web marketing and CRO services
    • Template customizations (quote on request)
    • Graphic design development (quote on request)
    • Data exchange procedures (quote on request)
  • Pro
    Services starting from
    € 99 per month depending on needs
    • Platform maintenance and stability
    • Access to App Store features
    • New version updates
    • Periodic updates (Patch/BugFix)
    • Patch releases
    • Security updates (Patch)
    • Backup management (included in the cloud)
    • Support and SLA
    • Support for 2 contacts
    • Email/Ticket support
    • Phone/Chat/Web support
    • SLA (Response time) 8 business hours
    • Priority support
    • Emergency bug fix: on request
    • Priority emergency interventions
    • Webmastering services
    • Basic performance optimization (Quarterly)
    • Uptime monitoring
    • App/Integration integrity check (Quarterly)
    • Development priority (future modules/apps)
    • Monthly hours included for NON-CUSTOM technical interventions
    • SEO analysis and ranking consulting (Technical)
    • Web marketing and CRO services
    • Template customizations (quote on request)
    • Graphic design development (quote on request)
    • Data exchange procedures (quote on request)
  • Plus
    Services starting from
    € 249 per month depending on needs
    • Platform maintenance and stability
    • Access to App Store features
    • New version updates
    • Periodic updates (Patch/BugFix)
    • Patch releases
    • Security updates (Patch)
    • Backup management (included in the cloud)
    • Support and SLA
    • Support for 3 contacts
    • Email/Ticket support
    • Phone/Chat/Web support
    • SLA (Response time) 4 business hours
    • Priority support
    • Emergency bug fix: included
    • Priority emergency interventions
    • Webmastering services
    • Basic performance optimization (Monthly)
    • Uptime monitoring
    • App/Integration integrity check (Monthly)
    • Development priority (future modules/apps)
    • Monthly hours included for NON-CUSTOM technical interventions: 2
    • SEO analysis and ranking consulting: Quarterly
    • Web marketing and CRO services
    • Template customizations (quote on request)
    • Graphic design development (quote on request)
    • Data exchange procedures (quote on request)
  • Full
    Services starting from
    € 990 per month depending on needs
    • Platform maintenance and stability
    • Access to App Store features
    • New version updates
    • Periodic updates (Patch/BugFix)
    • Patch releases
    • Security updates (Patch)
    • Backup management (included in the cloud)
    • Support and SLA
    • Support for 3+ contacts
    • Email/Ticket support
    • Phone/Chat/Web support
    • SLA (Response time) 2 business hours
    • Priority support
    • Emergency bug fix: included
    • Priority emergency interventions
    • Webmastering services
    • Basic performance optimization (Monthly)
    • Uptime monitoring
    • App/Integration integrity check (Monthly)
    • Development priority (future modules/apps)
    • Monthly hours included for NON-CUSTOM technical interventions: 4
    • SEO analysis and ranking consulting: Ongoing
    • Web marketing and CRO services
    • Template customizations (quote on request)
    • Graphic design development (quote on request)
    • Data exchange procedures (quote on request)
*Prices shown exclude VAT

Legal aspects related to the support contract

You can view the support contract by visiting the dedicated page on our site: Open2b Commerce Ready Support Agreement

For more details and to identify the best solution, we will always be happy to help. You can contact us by phone at +39 0587 696200 Monday to Friday from 9:00 to 13:00 and from 15:00 to 18:30. Or you can write to info@open2b.com